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Careers / IP Telephony Engineer

We are seeking a Level 2 IP Telephony Engineer to work out of our Valparaiso, Indiana office during the 11A – 8PM shift. As a Level 2 IP Telephony Engineer you are a key element within the LANAIR IP Telephony support infrastructure and are expected to provide a high level of technical support to our customers. The engineer is expected to apply technical problem solving skills to troubleshoot and resolve VOIP related service requests on a day to day basis.


Essential Duties and Responsibilities:
  • Administration of ShoreTel phone systems
  • Ability to troubleshoot call flow issues
  • Troubleshooting telephone and network related issues including general IT network troubleshooting
  • Understanding of and ability to work with carriers to support SIP, PRI, analog, and other telephone trunk technologies
  • Familiarity with virtualization platforms running ShoreTel servers and appliances
  • Analyzing, isolating, and resolving issues as they arise on a Shoretel phone system
  • Communicating with support customers daily on all requests through to resolution within our SLA’s

Knowledge, Skills, and/or Abilities Required:
  • Bachelor’s degree or 3-5 years’ experience in a similar role
  • Self-learner, self-starter, and works well independently
  • Must be detailed in documenting information and practice good follow through techniques
  • Ability to prioritize requests based on SLA and commitments
  • General problem solving abilities
  • Familiarity with the Microsoft Server operating system
  • Advanced knowledge in installing, troubleshooting, and maintaining VoIP phone systems
  • Working knowledge in networking for the purpose of troubleshooting VoIP issues
  • Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
  • Strong written and verbal communication skills
  • Strong time management skills
  • Possess a valid driver’s license
  • Ability to work the 11A – 8PM shift Monday through Friday
  • Ability to work within the On-Call engineer rotation for after-hours support
  • Submit to a background check prior to hiring.
  • Ability to work out of the LANAIR NWI office full time
  • Assist IP Telephony Support Services Team with issue resolution.

The most competitive candidate will have the following:
  • ShoreTel Installer and Support Engineer certifications for all ShoreTel branded offerings
  • Experience installing, troubleshooting, and maintaining phone systems
  • Call Center experience is a plus

Additional Details:
  • Job Type: Full-time
  • Job Location: Valparaiso, IN
  • Required experience: VMWare - 3 years

If interested, submit your resume (in Word or PDF format) to: Please include your salary expectations.

Corporate Office
330 N. Brand Blvd., Ste. 600
Glendale, CA 91203
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Phone: 323.512.7363
Fax: 323.512.7763
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Phone: 323.785.2071
Fax: 323.908.7266
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Chicago/NWI Office
1158 W Lincolnway
Suite 3
Valparaiso, IN 46385
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Phone: 219.510.5598
Fax: 219.979.9427
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9324 Waterview Road
Dallas, TX 75218
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Phone: 214.321.7666
Fax: 323.908.7266
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