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Please call 877.LANAIR1 (877.526.2471) to reach one.




Phone:
877-LANAIR1
(877-526-2471)

Email:
start@lanairgroup.com
 
 



Careers / Technical Client Account Manager



 
We require a professional Technical Client Account Manager. We are looking for a person that can work dynamically with other members of our team, our vendor partners, our clients, and with potential clients. As such, this position utilizes senior level technical/organizational skills to support our client relationships.

Ideally, this position will draw from experience in the IT industry, utilizing technical knowledge, excellent written and verbal communication ability and problem solving skills to satisfy customer inquiries and request for simple to complex IT solutions. However, an exemplary performer from another industry would be considered.

This position works as a client advocate in order to be LANAIR’s correspondent in the field. This individual will be responsible for the day to day management of an established set of clients, within our Managed Services division.


GENERAL SUMMARY:

Responsibilities include the following, but is not limited to:
  • Coordinate and maintain relationships with clients to assist them with intra-department personnel with general technical product support. This includes product information in White Papers, Sales and Marketing materials, reading through and assessing customer specifications from simple to complex customer requests.
  • Work closely with the Service Manager and Sales team members, providing consistent support.
  • Effectively communicate features and benefits of solutions and manage client expectations throughout the lifecycle of the account
  • Assist with vCIO initiatives and Managed Customers
  • Maintain in-depth product knowledge of the service offerings of the company
  • Advise customer on pricing, delays and any other information pertinent to order or request.
  • Onsite visit to client sites (local to Southern California).
  • Ability to conduct conversations with technical counterparts internally and externally with respect to technical, installation and trouble shooting.
  • Responsible for handling miscellaneous projects that help build customer intimacy to help LANAIR be "faster, better and easier" to do business with - to include, but not limited to, quotation follow up, phone surveys, pro-active customer calls, business development activities, etc.
  • Achieve and maintain a positive rapport with prospects and work to give them the best possible service
  • Responsible for entering and maintaining client information in LANAIR CRM system.
  • Must possess attention to detail.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the staff member assigned to this job.

Qualifications:
  • Friendly and conversational
  • Entrepreneurial
  • Must be detail oriented, team player and technologically savvy
  • Fast Learner
  • Excellent written and verbal communication, strong editing skills
  • Must be comfortable with Microsoft products

Additional Details:
  • Job Type: Full-time
  • Job Location: Glendale, CA


If interested, submit your resume (in Word or PDF format) to: techcareers@lanairgroup.com. Please include your salary expectations.
 






 
 
 
 
 
 
Corporate Office
330 N. Brand Blvd., Ste. 600
Glendale, CA 91203
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Phone: 323.512.7363
Fax: 323.512.7763
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1158 W Lincolnway
Suite 3
Valparaiso, IN 46385
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9324 Waterview Road
Dallas, TX 75218
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Phone: 214.321.7666
Fax: 323.908.7266
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