Client Support Services

Client Access:  http://support.lanairgroup.com
Use the Customer Portal for the following:
Remote Access:   http://msp.lanairgroup.com
Live Remote Assistance*  How it works



*requires assistance from a Lanair support technician to use this service.
Please call 877.LANAIR1 (877.526.2471) to reach one.




Phone:
877-LANAIR1
(877-526-2471)

Email:
start@lanairgroup.com
 
 



Careers / Network Engineer 12pm - 8pm



 
A Network Engineer is a key element within the LANAIR support infrastructure and is expected to provide a high level of technical support to our customers. The Engineer must be able to apply creative problem-solving techniques to identify the source of issues; while at the same time keeping the customer aware of every step along the way. The Engineer is expected to use initiative and advice on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.


GENERAL SUMMARY:

Essential Duties and Responsibilities
  • Build, configure & troubleshoot:
  • Complex Routing & Switching Environments
  • LAN/WAN Networks
  • Firewalls
  • Wireless Access Points & Controllers
  • Servers
  • Virtualization Technologies
  • Configure and troubleshoot remote access solution support:
  • Site to site VPN’s
  • SSL VPN’s
  • MPLS
  • Citrix/Vmware VDI
  • Administration and maintenance of the remote monitoring and management system.
  • Follow change management and document processes for all computer systems and network infrastructure.
  • Handle administrative duties to maintain good client and vendor relations.
  • Participate in the On-Call Technician rotation.
  • Stay current on industry trends and technology and complete vendor certifications as identified as critical to support existing and emerging technologies.
  • Responsible for Day Shift support (12p – 8p)

Knowledge, Skills, and/or Abilities Required
  • Approximately 3+ years’ experience working in a networking or systems engineering position.
  • Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
  • Must be detailed in documenting information and practice good follow through techniques.
  • General problem solving abilities, coupled with a desire to take on responsibility.
  • General knowledge of DNS and networking fundamentals including diagnostics with Windows/Linux tools, and CLI familiarity across major networking platforms.
  • Possess a valid driver’s license and a vehicle for transportation to and from LANAIR Group’s office and remote sites as required.
  • Work time may include some evenings and weekends.
  • Submit to a background check prior to hiring.
  • Desire to work in-office at LANAIR’s Valparaiso, IN location.
  • Assist ITS Support Services Team with issue resolution.
  • Perform other tasks as assigned by the IT Services Manager.

The most competitive candidate will have the following:
  • Bachelor’s degree in computer science or engineering related field or equivalent work experience.
  • Technical certifications: MCSE, CCA, VCP, CCENT, CCNA-RS, CCNP-RS, CCNA-Security, CCNP-Security are a plus.
  • Experience and Certifications with Fortinet, SonicWALL and Dell Networking Switches.


The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

If interested, submit your resume (in Word or PDF format) to: techcareers@lanairgroup.com. Please include your salary expectations.
 






 
 
 
 
 
 
Corporate Office
620 N. Brand Blvd., 6th Floor
Glendale, CA 91203
[view map]

Phone: 323.512.7363
Fax: 323.512.7763
General Information
Tech Support
LANAIR Events
Santa Barbara Office
Phone: 323.785.2071
Fax: 323.908.7266
Contact Us
Chicago/NWI Office
1158 W Lincolnway
Suite 3
Valparaiso, IN 46385
[view map]

Phone: 219.510.5598
Fax: 219.979.9427
Contact Us
Dallas Office
9324 Waterview Road
Dallas, TX 75218
[view map]

Phone: 214.321.7666
Fax: 323.908.7266
Contact Us